Refund Policy

Refund & Return Policy

We want you to feel confident shopping with Ocean Monroe. Please review the policy below before starting a return.

30-Day Return Window

You may request a return within 30 days of receiving your order. To be eligible, an item must generally be unused, unworn, and in the same condition in which it was received, with original packaging when applicable.

To start a return, email customercare@oceanmonroe.com with your order number, the item you would like to return, and the reason for the return.

Please do not mail an item back before receiving return instructions from us. Products may be fulfilled from different locations, so the correct return destination can vary. Our Business Mailing Address is not automatically the return address.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at customercare@oceanmonroe.com. Include your order number and photos showing the issue when possible so we can review it promptly.

Non-Returnable Items

Certain items may not be eligible for return for health, safety, customization, or other product-specific reasons. Gift cards are non-returnable. If an item is final sale or has a product-specific return restriction, that restriction should be identified on the product page or communicated before the return is approved.

Refunds

Once an authorized return is received and inspected, we will notify you of the outcome. If approved, the refund will be issued to the original payment method. Your bank or card issuer may require additional processing time before the credit appears on your account.

Return Shipping

Unless the return is due to an error by Ocean Monroe or an item that arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable.

For higher-value returns, we recommend using a trackable shipping method and keeping your shipping receipt until the return is complete.

Exchanges

For exchange requests, contact customercare@oceanmonroe.com. Availability can vary, so we will confirm the available options before you send anything back.

Questions?

Email: customercare@oceanmonroe.com
Phone: 832-374-8834

Business Mailing Address:
Ocean Monroe
8190 Barker Cypress Rd Suite 1900
Cypress, TX 77433

Ocean Monroe is an online retailer. This is a business mailing address and not a customer-facing retail or walk-in location.

Please do not send returns to this address unless Customer Care specifically instructs you to do so.