Shipping Policy

Thank you for shopping with Ocean Monroe. We want your order to reach you as smoothly as possible. Please review the information below before placing your order.

Shipping Costs

Ocean Monroe currently offers free standard shipping on U.S. orders unless a product page or checkout clearly states otherwise. For destinations outside the United States, available shipping methods, rates, and restrictions are shown at checkout when available.

Order Processing

Orders are prepared for shipment after payment is successfully processed. Because Ocean Monroe offers products that may be fulfilled by different fulfillment partners, processing times can vary by item. Product-specific estimates, when available, may be shown on the product page, at checkout, or in your order communications. Business days generally exclude weekends and U.S. holidays.

Delivery Estimates

Delivery timing can vary based on the product, destination, carrier, and fulfillment location. Any delivery date provided is an estimate unless it is specifically stated to be guaranteed. Carrier, weather, holiday, and other unexpected delays may occasionally affect delivery.

Tracking

When tracking information is available, it will be sent to the email address associated with your order. Tracking links may require additional time to begin displaying carrier updates after a shipping label is created.

Multiple Shipments

Items in the same order may be fulfilled from different locations and can arrive in separate packages. When available, separate tracking information will be provided for each shipment.

Shipping Address Changes

Please review your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible. We will make a reasonable effort to help before fulfillment begins, but address changes cannot be guaranteed once an order has entered processing or has shipped.

Delayed, Missing, or Delivered Packages

If a shipment appears delayed, please review the carrier tracking information first. If tracking shows a package as delivered but you cannot locate it, check with household members, neighbors, your building or mailroom, and the carrier when appropriate. If you still need assistance, contact Ocean Monroe and include your order number and tracking information.

Damaged or Incorrect Orders

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and include your order number and photos of the issue when available so we can review it.

Returns

Returns are handled according to our Refund & Return Policy. Please do not send a return to our business mailing address unless Customer Care specifically instructs you to do so, because the correct return destination may vary by product.

Contact Us

Email: customercare@oceanmonroe.com
Phone: 832-374-8834

Business Mailing Address:
Ocean Monroe
8190 Barker Cypress Rd Suite 1900
Cypress, TX 77433

Ocean Monroe is an online retailer. This is a business mailing address and not a customer-facing retail or walk-in location.